Refund and Returns Policy

After receiving the order, the buyer has the right to withdraw from the contract entered into with  the online shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal person.

To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other  way than is necessary in order to examine the nature, properties and functioning of the goods in the  same way the buyer would be allowed to test the goods in a physical shop.

If the products have been used in any other way than is necessary for the nature, characteristics or  functionality of the goods or they have wear marks, the online shop has the right to reduce the  refundable amount in accordance with the decrease in value of the goods.

In order to return the goods, the buyer should submit a withdrawal application whose form can be  accessed here: withdrawal application and send it via e-mail no later than 14 days of receiving the  goods.

The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact  that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective  item).

The buyer should return the goods within 14 days of submitting their application to do so or provide  proof that the goods have been handed over to the carrier within that period.

Having received the returned goods, the online shop refunds the buyer any amounts received from  the buyer on the basis of the contract immediately but no later than within 14 days of receiving the  application for withdrawal.

The online shop may refuse to process the refund until it receives the item that is the object of the  contract or until the buyer submits proof that the item has been sent back, whichever happens first.

If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal  method of delivery offered by the online shop, the online shop is not required to refund to the  consumer the amount exceeding the cost of normal delivery.